Customer Support
Customer Support
At Khadija Decor, we value our customers and are committed to providing a smooth, enjoyable, and reliable shopping experience. Whether you’re purchasing decorative stools, tissue boxes, key holders, or any of our unique décor items, our support team is here to help every step of the way.
Below is our Customer Support Policy to guide you on how we assist you through your journey with us.
1. Our Commitment to Customer Support
We are dedicated to offering high-quality customer service.
Whether you need help choosing a product, checking availability, tracking an order, or resolving an issue, our support team ensures that your experience is simple, smooth, and stress-free.
2. Customer Support Channels
Email Support
For general inquiries or detailed assistance, email us at:
📧 info@khadijadecor.com
We aim to respond to all emails within 24–48 hours during business days.
Phone Support
For quick assistance, call us at:
📞 +92324 -892148
Available during business hours 10AM – 10PM.
Live Chat Support
If enabled on our website, you can chat directly with a support representative for quick questions and guidance.
Social Media
You can also contact us through our official social media pages:
Our team responds promptly during business hours on these platforms as well.
3. Business Hours
Our customer support team is available:
Monday to Saturday: 10 AM – 10 PM
Sunday: OPEN
For urgent issues outside of business hours, please email us, and we will respond as soon as possible on the next working day.
4. Product Inquiries
Product Information
If you need details about any product (material, size, color options, or usage), our support team will help you make an informed decision.
Availability
If a product is out of stock, we will provide restocking information or suggest an alternative based on your
preference.
5. Order Support
Order Tracking
After placing your order, you may receive a tracking number via SMS, WhatsApp, or email.
Our team can also help you track your order manually if needed.
Order Changes & Cancellations
- Orders can be changed or canceled within 24 hours of placing them.
- After 24 hours, cancellations or modifications may not be possible due to order processing.
Delivery Issues
If you face issues such as:
- Delayed delivery
- Damaged item
- Wrong product received
Our support team will investigate and arrange a replacement or exchange (as per our policy).
6. Complaints & Dispute Resolution
If you are dissatisfied with your purchase or our service, we encourage you to contact us immediately.
Escalation Process
If your issue is not resolved at the first level, it will be escalated to a senior representative or manager for
further review and a fair resolution.
7. Privacy & Confidentiality
Your personal information is kept secure and confidential.
Any information shared with us (contact details, order history, etc.) is used only to provide customer service and process your orders.
For more details, please refer to our Privacy Policy.
8. Feedback & Suggestions
We value your feedback and suggestions.
Your input helps us improve our products and elevate your overall shopping experience.
Feel free to share your ideas with us anytime!
9. Contact Us Anytime
We are always here to help you—before and after your purchase.
📧 Email: info@khadijadecor.com
📞 Phone: +92324 4892148
